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FAQ

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PRODUCT

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01. HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?

veni morgan online store is the official and direct operated online distributor for veni morgan products featured on this website and we unconditionally guarantee that every item we sell is 100% authentic.

Please note that we are unable to comment on the authenticity of any items not purchased from veni morgan online store.

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02. DO YOU OFFER A REPAIR SERVICE?

All our products carry a 1-year warranty from date of purchase. If within this period you detect a fault, the product will be repaired, or if necessary, replaced at no extra cost (an original proof of purchase will be required). We also offer a repairs service for products outside of their warranty, for a fee. Please contact our customer service team at info@venimorgan.com or +30 693 7155 450 for more information.

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PAYMENT & ORDERING

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01. DOES veni morgan HAVE SEASONAL SALES?

veni morgan offers seasonal sales twice a year. To receive notifications for exclusive, personalized invitations prior to the start of our sales, as well as for other promotions and events, please subscribe. Please note that we are unable to offer price adjustments on items originally purchased during a sale, or on any special promotional items that have been temporarily reduced in price. All sale items are final sales and will not be exchangeable or refundable.

 

02. DO YOU OFFER PRICE ADJUSTMENTS OR PRICE MATCHING?

We do not offer price adjustments or price matching.

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03. IS MY ORDER INSURED?

veni morgan insures all items against theft and accidental damages while in transit to the designated shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you refuse the delivery, or make a note that you are accepting a damaged box when signing for the package. In case you need further help or assistance, please write us an e-mail at info@venimorgan.com or +30 693 7155 450

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04. HOW CAN I BE SURE MY ORDER WAS PLACED?

Once you have successfully placed your order, you will receive an order confirmation via email. Please be aware that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed and processed your order online. So, be sure to obtain the products you are seeking by completing your selections, finishing the checkout process and receiving your order confirmation. Only the order confirmation email confirms the receipt of your order. Once your order has been accepted and dispatched, you will receive a separate email notification with the shipping information.

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05. HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

Receipt of the Order Confirmation email lets you know that your order is being processed. The Shipping Confirmation email tells you that your order has left the warehouse and is on its way to your shipping address.

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06. HOW SOON CAN I GET MY ORDER AND HOW MUCH DOES IT COST?

We work closely with our shipping partner to minimize any shipping delays, however before we are able to dispatch your purchase, we may need to confirm your details with your bank or credit card issuer. Our delivery time starts from the moment an order is accepted and includes two business days during which your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high-peak seasons.

 

07. HOW CAN I TRACK MY ORDER?

Once your order has been processed and shipped, you will receive an e-mail confirmation with your shipping details and the respective tracking number that you can check here

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08. CAN I CHANGE / CANCEL MY ORDER?

Unfortunately, after receipt of the Shipping Confirmation email, you will not be able to change/cancel your order .For technical reasons, it is not possible to change your order once it has shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order. Please contact our Customer Service department at info@venimorgan.com or +30 693 7155 450

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09. IS THERE A MINIMUM OR MAXIMUM ORDER VALUE?

There is no minimum amount that has to be ordered and no maximum value that your order cannot exceed. Please note, however, that veni morgan reserves the final right to accept (or refuse) your order as indicated within the TERMS AND CONDITIONS of our site.

Please also note that clients will not be able to fill their shopping bags with more than 10 items per order.

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RETURNS

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01. HOW CAN I RETURN AN ORDER?

All items purchased in the veni morgan online store can be returned within 15 days of receipt except for sale priced and Final Sale items.

To return an item, please fill out the packing slip and include it  in your package. All returns must be in their original condition and packaging, have tags attached, authenticity cards and original proof of purchase enclosed, be complete with all parts and accessories.

Indicate your reason for returning the goods on the return form and send it to us along with the items. Keep the proof of postage containing the tracking number of your parcel until receipt of the refund for your return. Please note that it may take up to one billing cycle for your credit to appear on your account.

Your return package will be accepted at any FedEx service provider or other locations that accept FedEx packages for shipment.

For more information, please visit our Shipping & Returns page HERE

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02. HOW LONG DO I HAVE TO RETURN A PRODUCT?

All full priced item(s) can be returned within 15 days of receiving your order. Returns outside this timeframe may be accepted at the sole discretion of veni morgan.

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03. HOW DO I KNOW THAT YOU HAVE RECEIVED MY RETURNED SHIPMENT?

Once your return has been checked and processed at the warehouse, you will be notified via e-mail. The refund will be processed to the PayPal account originally used for payment.

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04. WHEN WILL I GET MY MONEY BACK?

Once your return has been checked and processed by our warehouse you will receive a notification by e-mail. The refund will be processed to the PayPal account originally used for payment.

Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund.

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05. IS IT POSSIBLE TO RETURN A PRODUCT THAT HAS NOT BEEN ORDERED FROM THE ONLINE STORE?

Items purchased from a retail store cannot be returned to the veni morgan online store

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CARE

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01. HOW DO I CARE FOR MY veni morgan PRODUCTS?

  • Be careful when inserting heavy items, as doing so may damage or deform the shape of the product.

  • Direct exposure to humidity, moisture, sweat and heat may transfer color or change the shape of the product.

  • Direct exposure to sunlight or illumination may discolor the product.

  • Alcohol and oily substances, such s perfumes or cosmetic products, may damage or contaminate the product.

  • External friction may cause color transfer, contamination and abrasion. (especially, bright colored products).

  • Products may get scratched or deform from external friction or shock.

 

02. HOW CAN I BEST STORE MY veni morgan PRODUCTS?

  • Store the product in its shape and make sure its handle or shoulder strap does not get pressed under. Put in a dust bag and keep in a dry and cool place.

  • Use soft and dry cloth to gently tap and blot the product.

  • Please do not dry-clean.

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